The Trezor Device you have purchased is a security
hardware wallet that may be used (among other
things) for managing cryptocurrencies, password,
and two-factor authentication.
Using the Device is straightforward, but it is
essential to always follow the terms of its use to
reduce the risk of losing your protected information.
You acknowledge that, in order to provide you with
the maximum level of protection, you will not be
able to access the protected information without
your Device.
You acknowledge that, unlike when using any other
services or opening a bank account, there will be no
way to recover your protected information (and by
extension to access your cryptocurrency funds)
if your Device is lost, stolen, damaged or destroyed
and you forget your unique recovery seed. Similarly,
if your recovery seed is compromised, anyone can
access your protected information with no possible
remedy.
Using the Device thus provides you with the
maximum level of protection, freedom and
security; yet, you must always use it
responsibly, otherwise the consequences might
be fatal.
Since we value freedom and respect innovation, we
are proud to develop the Trezor Devices and related
services in an open-source fashion so that anybody
can test and verify their functionality and security.
For the same reasons we do not create artificial
barriers to prevent the use of the Devices with
third-party firmware, software and/or other
third-party services. We always trust that our
customers will use their Devices responsibly even
when using them with third-party products.
Without any prejudice to the statement above, we
unfortunately cannot assume any legal
responsibility for the use of the Devices with any
third-party firmware, software or services or for the
use of the Devices that is not in compliance with the
terms of its use, since such use (even if harmless)
and its consequences are simply outside our control
and sphere of influence.
For those reasons we kindly ask you to make
yourself familiar with these Terms and with the
Trezor User Manual and to always use your Device
in accordance therewith.
- DEFINITIONS
1.1. “Trezor Company s.r.o.” or “we” refers to
the commercial company Trezor Company
s.r.o., with its registered office at Kundratka
2359/17a, Libeň, 180 00 Prague 8, Id. No.
024 40 032, incorporated and registered in
the Commercial Register maintained by the
Municipal Court in Prague, Section C, File
No. 219483.
1.2. “User” or “you” refers to anyone using our
Trezor Device.
1.3. “Suite” or “Trezor Suite” refers to our
software interface through which you can
set up and access your Device and
manage, receive, and send your
cryptocurrencies, exchange your
cryptocurrencies, etc.
1.4. “wallet” refers to a cryptocurrency wallet
created within your Device upon the
initialization thereof. We use an account
structure to organize transactions within
your wallet.
1.5. “Device” or “Trezor Device” refers to any
Trezor cryptocurrency hardware wallet
including but not limited to Trezor Model
One and Trezor Model T.
1.6. “Website” refers to the official Trezor
website https://trezor.io/ and any
subdomains thereof including but not
limited to https://shop.trezor.io/ or
https://wiki.trezor.io/.
1.7. “Trezor User Manual” or “User Manual”
refers to a user manual explaining how to
use the Device. The User Manual is
accessible on the Website.
1.8. “Trezor Product Terms of Use” or
“Terms” refers to these Trezor Product
terms of use that govern your use of the
Device.
1.9. Any capitalized terms used herein shall
have the meaning given to them either in
the “Definitions” section or below in the
following sections of these Terms, unless
explicitly stated otherwise.
1.10. The section headings in these Terms are
for your convenience only, and shall not
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Product Terms of Use
govern the meaning or interpretation of any
terms and clauses herein. - SCOPE
2.1. We issue these Terms to set out certain
basic rules you should follow when using
your Device.
2.2. Besides these Terms you should always
follow the detailed User Manual available
on our Website. Please be aware that in
the package with your Device we may
include only an abbreviated version of the
User Manual to navigate you to our
Website and to help you with the initial
steps of your Device initialization.
2.3. These Terms and the User Manual
constitute the main source of
information and rules you should follow
when using the Device. In case of any
discrepancies between these Terms and
the User Manual, these Terms shall
always prevail.
2.4. If you do not agree with or understand any
rules set out herein or in the User Manual
and/or if you do not have a legal capacity
to use the Device (and by extension to
manage cryptocurrency funds) you should
not use the Device.
2.5. If you choose to use your Device in a
manner that is not compliant with the
above-mentioned rules, you shall be solely
responsible for any damage or harm
incurred as a consequence thereof.
2.6. These Terms as well as the Trezor User
Manual are subject to change and/or
amendments. We therefore strongly
recommend downloading their current
version and keeping it for future
reference.
2.7. The Devices are primarily intended to be
used with our firmware, software, and
services developed by our company.
Therefore, you shall initialize your Device
following the procedures in the User
Manual. Among other things, you should
install the original firmware signed by our
company and downloaded during the
initialization process. To manage your
cryptocurrency units and or manage your
Device you should use our Suite service.
2.8. Before using your Device with the Trezor
Suite, you should make yourself familiar
with the Trezor Suite Terms of Use that are
available in the “Legal” section of our
Website.
2.9. The original firmware is developed in an
open-source fashion and your use thereof
is governed by a respective open-source
license available with the public firmware
source code. - TREZOR DEVICE
3.1. The Devices come in a package sealed by
a tamper-evident hologram seal. Some of
the newer Devices may have the hologram
placed over the USB connector instead. If
you feel that the tamper-evident
holographic seal was damaged or
otherwise tampered with upon the
package delivery, you must not use
your Device and you should contact our
support staff immediately.
3.2. The Device is intended to be used “as is” at
the time of purchase. We understand some
users may want to open, dismantle, modify,
rebuild, re-manufacture or otherwise
manually tamper with the Device, but we
do not and may not encourage and
endorse such behavior. Therefore, if you
choose to do so, you acknowledge that it is
not allowed by us and you are solely
responsible for any damage and harm
incurred afterwards in relation to the use of
Device.
3.3. When using the Device, you should always
follow the User Manual. Besides other
rules and recommendations set out in the
User Manual, adhere to the following rules:
- Keep the Device and its
accessories dry. If the Device gets
wet for any reason, never attempt
to dry it with any external heat
source such as a hair dryer or an
oven. - Do not expose the Device to any
source of extreme heat and/or
extreme cold. - To clean the Device use a dry
cloth only. Do not use any water,
chemical detergent, alcohol,
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Product Terms of Use
powder or any other substances
to clean the Device and its
accessories. Unplug the Device
from a computer or a cell phone
before attempting to clean it. Do
not attempt to clean connectors. - If the Device is broken, stop using
it immediately. You should always
contact our support staff or a
certified retailer of the Device
from which you have purchased
the product. Do not attempt to
take apart, open, service or
otherwise repair the Device alone. - Do not attempt to permanently
connect the Device with other
hardware. - Keep the small parts such as
accessories of the Device away
from children as there is a
choking hazard. - Use only accessories (such as
USB cables) provided/specified
by us.
3.4. It is important to follow the
above-mentioned rules as well as any
other rules set out herein and/or in the
User Manual. In the event of any violation,
we cannot assume any liability for damage
and harm incurred by you thereafter; in
particular, when the damage or harm is
incurred by you as a consequence of such
violation.
3.5. If you violate any rules of the Device use,
you may lose your warranty, or your
warranty may be limited. Full version of the
warranty terms and conditions is available
to you in the “Legal” section of our website
(trezor.io). We recommend you read the
warranty terms and conditions carefully
before you start using your Device.
- THIRD-PARTY PRODUCTS AND
SERVICES
4.1. We use our best effort to make the Device
compatible with any third-party firmware,
software or services. Nevertheless, nothing
contained herein or in the User Manual
shall constitute any solicitation,
recommendation or endorsement to
encourage you using the Device in such
manner and we do not and may not
assume a liability for any damage or
harm that you incur when using the
Device therewith.
4.2. Without prejudice to the above mentioned,
we provide you with some basic guidelines
to follow when using the Device with the
third-party firmware, software or services to
mitigate common possible risks. However,
all the provided guidelines are for
information purposes only, and are not
intended to provide, and should not be
relied on for, any professional advice.
4.3. If you, at your sole responsibility and risk,
decide to use the Device therewith, you
acknowledge that using the third-party
firmware, software or services may be
subject to terms and conditions issued by
such third-party and you undertake to
make yourself familiar with them before
attempting to use the Device in this
manner.
4.4. Furthermore, you acknowledge that
third-party services may be interrupted or
terminated at any time and we do not
guarantee availability of any third-party
content or service and may not be liable for
any lack thereof. We are furthermore not
responsible for legality, quality or any other
aspect of the services provided by the third
party. Finally, you are solely liable for any
damage or harm incurred as a
consequence of any incompatibility
between the Device and the third-party
service.
4.5. This section of the Terms applies also in
the event you decide to create and use
your own custom-built firmware, software
or service. - TREZOR FIRMWARE
5.1. Before you can start using your Device with
the Trezor Suite, it must be initialized.
During the initialization procedure, the
original firmware will be installed to your
Device for the first time. For the guidelines
on the Device initialization procedure,
please, refer to the Trezor Suite Terms of
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Product Terms of Use
Use and to the User Manual located on the
Website.
5.2. When you use the Device you should
always make sure the firmware is updated.
When using the Device with the Suite, an
easily noticeable bar informing you of a
firmware update will be displayed in the
Suite interface. If you use your Device with
any other third-party or custom-built
services, it is your responsibility to check
for the firmware updates regularly and to
update the firmware of your Device.
5.3. Before you initialize any firmware update,
you should have your recovery seed on
you. We also recommend going through a
dry-run recovery procedure first to make
sure your recovery seed is working.
5.4. Any unsuccessful firmware update will wipe
(reset to factory settings) the Device. The
Device may then be recovered using
recovery seed. However, be aware that
when the Device is wiped some of your
previous settings (such as PIN, Trezor
name etc.) may be lost.
5.5. For the rules and recommendations
relating to the firmware update procedure,
please, refer to the User Manual. - TWO FACTOR AUTHENTICATION (2FA)
6.1. The Device may be used as a hardware
security token having functions of the
universal 2
nd Factor (U2F) instrument for
the third-party services that allow for the
two-factor authentication.
6.2. The Device functionality is based on the
public key cryptography, so once the U2F
key is set up for the respective service,
only the private key stored in your Device
may be used to access the service.
6.3. The creation of U2F key shall be always
governed by the terms and conditions set
out by any respective third-party service
provider. Please, make sure you are
familiar with them. For this reason we may
not be held liable for any failure of the
service provider to set up the U2F key to
access the respective service.
6.4. Make sure your Device firmware is always
updated to its latest version before
attempting to use the Device as the U2F.
6.5. The U2F keys generated to access any
third-party services are derived from your
recovery seed (see below). Therefore, they
may be recovered, if you lose or damage
your Device, by recovering the information
stored within your Device into a new
Device.
6.6. We do not and may not assume any
liability for any damage incurred by you in
relation to any unauthorized access to the
respective third-party services caused by
compromising your Device, recovery seed
or your private keys. You are solely
responsible for keeping your Device,
recovery seed and your private keys safe
and if you feel they may have been
compromised, you are solely responsible
for changing the 2nd factor instrument
settings for any respective services you
use. - RECOVERY SEED
7.1. Your recovery seed serves as a base for
derivation of your public and private keys.
7.2. Your private key is the most important
asset protected by the Device, since it is
used as your only unique identifier when
accessing and using most of the services
compatible with your Device such as the
cryptocurrency wallet accessible via Trezor
Suite, passwords accessible via Password
Manager, U2F keys etc.
7.3. Without your private key (or with a new
private key) you will not be able to access
any cryptocurrency wallets, passwords and
other data tied to the original private key.
7.4. In the event that you lose or damage your
Device storing your private key, you may
use your recovery seed to generate the
identical pair of public and private keys at a
new Device that can then be used to
access any relevant services and any
information tied to the original private key
therein.
7.5. Your recovery seed is generated at random
by the Device (its integrated hardware
calculator). Your seed may contain
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Product Terms of Use
between 12 to 24 words depending on the
model of the Device and on your own
personal settings. For the detail on the
recovery seed generation, please, refer to
the respective sections of the User Manual.
7.6. If you forget your recovery seed and
your Device is lost or permanently
damaged, you may not be able to
recover the pair of public and private
keys stored on your Device and you
may not be able to access your unique
information within compatible services
(e.g. your cryptocurrency wallets and
funds may be lost).
7.7. When you purchase your Trezor Device, in
the package you may find a recovery seed
card to write down your generated recovery
seed. We strongly recommend writing
your recovery seed down.
7.8. The recovery seed card contains 12 or 24
words depending on the model of the
Device. If you choose any other than the
pre-selected number of words to create
your recovery seed, please, write down the
appropriate number of words regardless of
the number of spaces on the provided
recovery seed card.
7.9. You must always keep your recovery seed
safe, otherwise anybody who possesses it,
may recover the pair of your private and
public keys stored on your Device. You
should not show your recovery seed to
anyone. You should never enter your
recovery seed anywhere unless the
Device instructs you to do so and you
confirm your choice on your Device. Be
aware that a digital copy of your recovery
seed stored online or at a drive accessible
by multiple people may be easily stolen, so
it is recommended not to upload the
recovery seed online or to any shared
drives.
7.10. You acknowledge that a recovery seed and
any private keys are generated locally on
your Device (they are derived from your
recovery seed and passphrase – for
passphrase see below) and are never
transmitted to anywhere else outside the
Device.
7.11. If you, for any reason, feel that your
recovery seed may have been
compromised, visit immediately the
“Emergency Section” of the User Manual
and proceed accordingly.
7.12. Some third-party services allow you to
recover the pair of public and private keys
as well. You acknowledge that we
guarantee the possibility of recovery
only when you use the Device to
generate the pair of keys to be
recovered. We, however, do not and
may not assume any liability for your
failure to recover the pair of private and
public keys using third-party services.
7.13. You may attempt to use your recovery
seed created by a third-party service
provider to recover your pair of public and
private keys to your Device. You
acknowledge that the Device may not be
compatible with some of the third-party
created recovery seeds. Without
prejudice to the above mentioned we do
not and may not assume any liability for
the recovery based on the recovery
seed generated by any third-party even
if such third-party service is designated
as compatible in the User Manual.
7.14. Please be aware that only the pair of public
and private keys may be recovered. Other
information that are not derived from the
recovery seed, such as PIN, Device name
etc. may not be recovered when your
Device is stolen, permanently damaged or
wiped. - PASSPHRASE AND PIN
8.1. You may at any time after your Device
initialization set up a custom word
(“passphrase”) within your Suite interface
to create an alteration of recovery seed
called “master binary seed”. You can
repeat this process multiple times to
generate more than one seed. This
master binary seed is then used to
create all private keys and public keys
that may be used as a unique identifier
when accessing compatible services (such
as cryptocurrency wallets).
8.2. Therefore, if you forget your passphrase
and your Device is lost or permanently
damaged, you may not be able to
recover the pair of public and private
keys stored on your Device derived
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Trezor
Product Terms of Use
from the master binary seed and you
may not be able to access your unique
information within compatible services
(e.g. your cryptocurrency wallets and
funds may be lost).
8.3. For the above-mentioned reason, you must
keep your passphrase safe and make
precautions to remember the passphrase
(e.g. write it down). You are solely
responsible for keeping your passphrase
safe from any third parties.
8.4. You acknowledge that the passphrase,
unlike the recovery seed, is transmitted
outside the Device.
8.5. Furthermore, you may at any time after
your Device initialization set up a PIN to
protect your Device. Please, be aware that
if anyone takes possession of your Device,
they may freely use any compatible
services under your unique identity without
any difficulties unless you set up a PIN. We
therefore recommend that you set up a
PIN.
8.6. The chosen PIN shall never be transmitted
to your computer or mobile phone. You are
therefore solely responsible for writing
down the chosen PIN and for keeping it
safe from third parties.
8.7. Be aware, that if you fail to provide the
correct PIN multiple times, your Device
shall be wiped automatically for your
protection.
8.8. For details on the PIN, passphrase and
recovery seed creation, please, refer to the
User Manual available on the Website. - LIABILITY
9.1. Notwithstanding any other provision of
these Terms, we hereby, to the maximum
extent permitted by applicable law, disclaim
any liability for any direct, indirect, special,
incidental, consequential, punitive or any
other damages and costs including but not
limited to loss of profit, revenue, savings,
anticipated savings, business opportunity,
data or goodwill regardless of whether
such losses are foreseeable or not,
incurred by you when using the Trezor
Device.
9.2. Without prejudice to the last sentence the
maximum liability from the use of the
Device shall be limited to the amount paid
by you as a Device purchase price.
9.3. Under some circumstances, the applicable
law does not allow the exclusion or
limitation of damages, so this limitation and
exclusion may not apply to you. - SUPPORT
10.1. In case of any questions regarding the
Trezor Device, please, refer to the Trezor
User Manual. If you cannot find an answer
therein or in case of emergency, please
contact our support staff at
support@satoshilabs.com. - LAW AND JURISDICTION
11.1. You agree that the laws of the Czech
Republic, without regard to principles of
conflict of laws, will govern these Terms
and any dispute of any sort that might arise
between you and Trezor Company as a
product producer in connection therewith.
This choice of law clause does not deprive
the consumer of their rights under
mandatory provisions of the law of their
country of habitual residence in the event
that such law would otherwise be
applicable pursuant to the Article 6 (1)
Regulation (EC) No 593/2008 of the
European Parliament and of the Council of
17 June 2008 on the law applicable to
contractual obligations (Rome I).
11.2. Any dispute relating in any way to the use
of the Trezor Device and any dispute of
any sort that might arise between you and
Trezor Company as a product producer in
connection therewith shall be decided with
final effect before the courts of the Czech
Republic, in particular before the District
Court for Prague 8 and (in the event that
the regional court decides as a first
instance court) before the Municipal Court
in Prague. Should you have violated or
threatened to violate our intellectual
property rights in any manner, we may
seek injunctive or other appropriate relief in
any court of our choice. You consent to
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exclusive jurisdiction and venue in such
courts.
11.3. You agree to notify us of any disputes
arising out of or in connection with these
Terms without undue delay. You
furthermore undertake to attempt
out-of-court resolution of any disputes
before you bring your claims to the
above-mentioned courts.
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